You can cancel any of your transfer journeys or your entire booking online by Contacting the ”Live Support” team on our website. Transfer service cancellations received with more than 48 hours notice are refunded in full. No refund is paid for cancellations received less than 48 hours before the transfer time. Unless Transfer insurance was taken at time of booking, If you are not entitled to a refund, you will always receive an email with a cancellation note attached which you may be able to use to claim the expenses back from your tour operator, airline, or travel insurance provider.
Note that the Transfer Protection insurance and the SMS will not be refunded in case you wish to cancel your booking.